IRCTC Launches AI-Powered Assistant for Seamless Train Ticket Booking, Refunds

Indian Railways is leveraging artificial intelligence to improve customer experience with the AskDisha 2.0 chatbot, designed to simplify train ticket booking and related services on the Indian Railway Catering and Tourism Corporation (IRCTC) platform. This AI-powered assistant provides users with a suite of features, from booking tickets to processing refunds and accessing essential information.

Unveiling AskDisha 2.0

AskDisha 2.0, short for Digital Interaction to Seek Help Anytime, is built upon artificial intelligence and machine learning technology powered by CoRover.AI. The chatbot is multilingual, supporting Hindi, English, and Hinglish, and can be accessed via both the IRCTC mobile app and website.

This innovative tool streamlines various services offered on the train ticket booking platform. With simple commands, users can book tickets, check PNR status, cancel tickets, and more. AskDisha 2.0 also incorporates voice command functionality, enabling users to interact with the service hands-free.

Key Services Offered by AskDisha 2.0

AskDisha 2.0 offers a comprehensive range of services, including:

• Book Ticket
• Check PNR Status
• Cancel Ticket
• Get Refund Status
• Change Boarding Station
• Check Booking History
• View E-Ticket
• Download ERS
• Print & Share E-Ticket

Accessing AskDisha 2.0

The AI chatbot is readily accessible through multiple channels:

• AskDisha 2.0 is available on IRCTC’s website as well as mobile app.
• To access it, open the official IRCTC website.
• Find the AskDisha 2.0 logo located in the bottom right corner of the homepage.
• Enter your query in the text box or use the microphone icon for voice commands.
• To use AskDisha 2.0 on your phone, download the IRCTC Rail Connect app.
• Locate the AskDisha 2.0 icon to begin typing or speaking your request.